Shipping policy

 

Shipping Policy

 


Thank you for shopping with us! Please take a moment to review our shipping information below so you know what to expect when placing an order.

 

 

 

Processing Time

 


All orders require 3–7 business days for processing before shipment.


Please note:

 

  • Orders cannot be modified or canceled after 12 hours from the time of purchase, as processing may have already begun.

  • Processing time includes order verification, quality checks, and packing.

  • Certain products or special editions may require additional processing time. If this applies to your order, we’ll notify you by email as soon as possible.

 

 

 

 

Shipping Time

 


Once your order has been shipped, delivery typically takes 7–25 business days, depending on your location and local carrier operations.


We ship internationally, which means transit times can vary due to:

 

  • Customs clearance

  • Carrier capacity

  • Holidays or peak shopping seasons

  • Local delivery service efficiency

 


While most orders arrive within the estimated timeframe, occasional delays may occur and are unfortunately beyond our direct control once the package is in transit.

 

 

 

Tracking Information

 


Once your order ships, you’ll receive a shipping confirmation email with tracking details.


Please note that:

 

  • Tracking updates may take 24–72 hours to appear after shipment.

  • During international transit or customs clearance, tracking information may update less frequently.

 

 

 

 

International Shipping Notice

 


As an international seller, shipments may be handled by multiple carriers, including international couriers and local last-mile delivery services in your country.


Delivery timelines and tracking visibility can vary depending on local carrier procedures.

 

 

 

Duties & Taxes

 

We normally cover all duties, taxes and handling fees — around 90% of our orders ship through duty-paid channels, so there is nothing extra to pay at delivery.

Customs rules can occasionally change without notice. In those rare cases we cannot guarantee duty-free delivery; if you are asked to pay a fee, please email us at customerservice@lilcacti.com with your order number before paying and we will look into it with you.

 

 

Delays & Exceptions

 


We are not responsible for shipping delays caused by:

 

  • Customs processing

  • Carrier disruptions

  • Weather conditions

  • Holidays or peak seasons (such as Black Friday or Christmas)

 


If your package experiences an unusually long delay, please contact us and we’ll be happy to assist and review the situation.

 

 

 

Contact Us

 


If you have any questions about your shipment, feel free to reach out to us at:

📩 customerservice@lilcacti.com